Refund policy

Returns, Replacement & Refund Policy

At MyHues, we take utmost care to ensure that your order reaches you safely and in perfect condition. Please read the following policy carefully before placing an order.

Returns Policy

Due to the personal-use and hygienic nature of cosmetic products, all products purchased from MyHues are strictly non-returnable.

We do not accept returns for reasons including, but not limited to, change of mind, personal preference, shade preference, texture or fragrance preference, etc.

Replacement for Damaged, Defective or Wrong Products

If you receive a product that is damaged or defective, you may request a replacement by contacting us at info@myhues.in.

Unboxing Video Is Mandatory

To raise a claim for a damaged, defective, wrong, or missing product, you must record an uncut and continuous unboxing video of your parcel.

The video must clearly show:

- The shipping label on the parcel

- All sides of the parcel before it is opened

- The parcel being opened from its sealed condition

- All products and contents received inside the parcel, including the invoice

- The damaged, defective, wrong, or missing item, as applicable

The video must be recorded in one continuous take, without cuts, edits, pauses, or interruptions.

The unboxing video must be sent to us within 24 hours of delivery.

Without a valid unboxing video meeting the above requirements, claims relating to damaged, defective, wrong, or missing products will not be accepted.

Once the claim has been verified by our Customer Support Team, we will provide an appropriate resolution.

Missing Items

If your order contains multiple products and one or more items are missing, please contact us with the mandatory unboxing video within 1 hour of delivery.

Once the claim has been verified, MyHues may, as applicable:

- Ship the missing item(s) separately at no additional cost; or

- Issue a refund for the value of the missing item(s).

A valid unboxing video is mandatory for all missing-item claims.

Tampered or Opened Packages

Please do not accept a parcel if it appears to be opened, damaged, resealed, or tampered with at the time of delivery.

If you notice any signs of tampering, please refuse delivery and return the parcel to the courier partner.

MyHues will not be responsible for missing, damaged, or incorrect items where a visibly tampered or opened package has been accepted by the customer.

Refunds

As our products are non-returnable, refunds are not provided for returned products or change-of-mind requests.

A refund may be provided only in exceptional cases where:

- An item is confirmed to be missing from the order and we are unable to send the missing unit; or

- MyHues determines that a refund is the appropriate resolution after verifying an eligible complaint.

Any refund will be processed to the original payment method, wherever applicable.

Order Cancellation

Cancellation requests should be made immediately after placing the order.

Once an order has been processed, packed, or dispatched, it cannot be cancelled.

To request a cancellation, please contact our Customer Support Team at info@myhues.in as soon as possible after placing your order.

Contact Us

For eligible replacement, refund, missing-item, or cancellation requests, please contact:

Email: info@myhues.in

Click here to access the contact form.

All claims are subject to verification by the MyHues Customer Support Team in accordance with the terms stated above.